Returns & Exchanges
At Running Lab, we want you to be completely satisfied with your beauty and skincare purchases. If you are not happy with your order, we offer a 30-day return window for items in their original, unopened packaging.
Initiate Your Request
Log in to your Running Lab account and navigate to your order history to select the items you wish to return and receive a return authorization number.
Package Your Items
Carefully pack the unused beauty products in their original boxes with all protective seals intact to ensure they are not damaged during transit.
Ship to Lab
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our team inspects the returned items for hygiene compliance, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing